Home > Windows Systems Management Tips > Windows Hardware Strategies > The last resort for troubleshooting hardware resource conflicts
WinComputing Tips:
EMAIL THIS
 TIPS & NEWSLETTERS TOPICS 

WINDOWS HARDWARE STRATEGIES

The last resort for troubleshooting hardware resource conflicts


Brien M. Posey, Contributor
11.26.2007
Rating: -3.60- (out of 5)


Expert advice on Windows-based systems and hardware
Digg This!    StumbleUpon Toolbar StumbleUpon    Bookmark with Delicious Del.icio.us    Add to Google


Brien M. Posey
Although plug-and-play technology has become fairly reliable as it has matured, in some cases, it still doesn't work perfectly. For example, to this day there are still system boards that contain ISA expansion slots, which allow modern PCs to use legacy devices. Sometimes ISA-based devices can interfere with PCI devices.

Likewise, some x86 system boards use IRQ sharing across two or more PCI slots. Most of the time this arrangement works well, but sometimes conflicts do occur.

If you don't happen to have an ACPI-based system, or a system that allows you to toggle between ACPI and non-ACPI modes, then you may be able to resolve hardware conflicts by manually reallocating hardware resources.

Before you begin – be forewarned

The technique I am about to show you is very similar to a resource allocation technique that used to be common for systems running Windows 95, Windows 98 and Windows ME. While you can generally use this technique without consequence in a Windows 9x or a Windows ME environment, Windows XP is a much more sophisticated operating system. Depending on the change you make, it is possible that you will receive a Blue Screen of Death, citing a STOP: 0x00000079 error.

When this error occurs, it is because the HAL (hardware abstraction layer) no longer matches the machine's hardware configuration. If this happens, you will have to perform a clean Windows installation (an upgrade won't work).

My point is that the following technique should allow you to resolve any hardware resource conflicts, but you must be prepared to install Windows from scratch if necessary.

Resolving hardware conflicts

Generally speaking, you must ensure that each hardware device has both a unique IRQ and memory range. If a hardware device uses a DMA, then that should be unique as well.

Note: As I mentioned earlier, most modern systems are designed to use IRQ sharing, but if you are reading this, then I'm assuming that IRQ sharing isn't working for one reason or another.
When resource conflicts occur, typically either one or both of the conflicting devices won't work. That being the case, your goal is to eliminate the conflict so that both devices can work. Incidentally, if you don't need both devices, then you can save yourself a whole lot of effort by simply disabling or removing the device that you don't need. To disable a device, simply right click on it in the Device Manager, and select the Disable command from the resulting shortcut menu. When you do, the device will be flagged with a red X, as shown in Figure A.

Figure A

If you do need to manually reallocate the resources that a device is using, then right click on the device and select the Properties command from the resulting shortcut menu. When you do, Windows will display the device's properties sheet. Now, select the properties sheet's Resources tab.

As you can see in Figure B, the Resources tab lists the memory range and the IRQ that the device is using. If the device were using a DMA, that would be listed as well.

Figure B

At this point, you must deselect the Use Automatic Settings check box. If this check box is not available, then your system probably uses the ACPI HAL, which ignores IRQ assignments that are stored in the firmware.

Now, select the resource that you want to reassign and click the Change Setting button. You will now have the opportunity to assign a different set of resources to the device. Notice the Device Conflict List at the bottom of Figure B. Windows compares the currently selected resources with those used by other devices and lists any conflicts. If any conflicts are listed, then you must choose different resources.

Once you have resolved the conflict, click OK and hope for the best. If you receive a STOP: 0x00000079 error, then it's time to reinstall Windows. Remember, this must be a clean install, not an upgrade.

Brien M. Posey, MCSE, is a Microsoft Most Valuable Professional for his work with Windows 2000 Server, Exchange Server and IIS. He has served as CIO for a nationwide chain of hospitals and was once in charge of IT security for Fort Knox. He writes regularly for SearchWinComputing.com and other TechTarget sites.

Rate this Tip
To rate tips, you must be a member of SearchWinComputing.com.
Register now to start rating these tips. Log in if you are already a member.


Submit a Tip




Digg This!    StumbleUpon Toolbar StumbleUpon    Bookmark with Delicious Del.icio.us    Add to Google


RELATED CONTENT
Managing Windows XP Professional
What are your OS migration plans?
Regaining lost functionality in the Windows XP Recovery Console
Recover from configuration changes to Windows XP
Windows XP Troubleshooting Tutorial
More tips for troubleshooting Windows XP Device Manager error codes
How to use the Windows XP Recovery Console
More tips for preventing system startup issues in Windows XP
Understanding Windows XP System Restore strengths and limitations
Advanced techniques for disabling Windows XP startup programs
How to install the Windows XP Recovery Console

Windows Desktop Management Tools
Making sense of Vista's Windows Experience Index
Microsoft's Windows Task Manager: What's new in Vista?
Vista tools provide Windows error reporting for the enterprise
Free tools bring enterprise compatibility testing to Windows Vista
More tips for troubleshooting Windows XP Device Manager error codes
How to create a Windows Vista boot CD with WinPE
Windows 2000 batch file command reference
Advanced Group Policy for Windows Vista
Advanced techniques for disabling Windows XP startup programs
TeraCopy beefs up Windows file copy operations

Windows Hardware Strategies
Making sense of Vista's Windows Experience Index
Virtualization and 64-bit: A match made in Windows heaven
Establishing multiple hardware profiles in Windows XP
Troubleshooting IEEE 1394 bus devices for Windows machines
More tips for troubleshooting Windows XP Device Manager error codes
Troubleshooting Windows XP Device Manager error codes continued
Troubleshooting Windows XP Device Manager error codes
How to use the g4u network-based hard disk cloning utility
Multi-core processors on the desktop offer major boost
Size, weight, storage options determine laptop selection

RELATED GLOSSARY TERMS
Terms from Whatis.com − the technology online dictionary
XP key changer  (SearchWinComputing.com)

RELATED RESOURCES
2020software.com, trial software downloads for accounting software, ERP software, CRM software and business software systems
Search Bitpipe.com for the latest white papers and business webcasts
Whatis.com, the online computer dictionary

DISCLAIMER: Our Tips Exchange is a forum for you to share technical advice and expertise with your peers and to learn from other enterprise IT professionals. TechTarget provides the infrastructure to facilitate this sharing of information. However, we cannot guarantee the accuracy or validity of the material submitted. You agree that your use of the Ask The Expert services and your reliance on any questions, answers, information or other materials received through this Web site is at your own risk.

HomeNewsTopicsITKnowledge ExchangeTipsAsk the ExpertsWebcastsWhite PapersIT Downloads
About Us  |  Contact Us  |  For Advertisers  |  For Business Partners  |  Site Index  |  RSS
SEARCH 
TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines.

TechTarget Corporate Web Site  |  Media Kits  |  Reprints  |  Site Map




All Rights Reserved, Copyright 2004 - 2008, TechTarget | Read our Privacy Policy
  TechTarget - The IT Media ROI Experts